Last updated: November 1, 2026
Thank you for shopping with Honest Skincare. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders will be processed as soon as possible, usually ready for courier pickup if orders are placed prior to 2pm on a working day.
You'll receive a confirmation email with tracking as soon as your order ships.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control. We expect parcels within New Zealand to arrive between 1 and 3 working days, and parcels to Australia within 5 working days.
Shipping costs
Shipping charges are calculated at checkout based on your destination and selected shipping method. Free standard shipping is available on orders over $130 as shown at checkout.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Australia and New Zealand.
Customs duties, import taxes, and fees related to international shipping will be covered by Honest Skincare, no further charges will be added to your order.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier. You MUST contact us within 12 days of your order being sent so we can work with the couriers - otherwise we cannot make a claim.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at hello@honestskincare.co.nz or use the contact details in our contact information policy.
